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Other links at Accounting > Business-to-Business |
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What is Hosted Private Branch Exchange (Hosted PBX)?
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Hosted Private Branch Exchange (Hosted PBX) is a cloud-based telephony solution that provides businesses with a virtual phone system hosted by a third-party service provider. Unlike traditional PBX systems that require on-site hardware, a Hosted PBX operates through the internet, eliminating the need for complex infrastructure and maintenance. It offers a range of advanced features such as call routing, voicemail, call forwarding, and auto-attendant, enhancing communication capabilities while reducing costs and increasing flexibility for businesses of all sizes.
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After Hours Call Center
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We understand you have specific tools which you use for business functions like CRM, Helpdesk Management, Ticket Management, Billing, Shipment & Returns, Admin Panels, Server Consoles, Custom scripts, etc. With 31West, a leader in after-hours call services, you need not to worry about having to move away from these tools. Our after-hours IT support agents have experience with these popular applications and we can learn new ones in a jiffy. For seamless workflow, we will use the same applications as your in-house reps eliminating any duplication of work or being out of sync.
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