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Process Management Bibliography
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National Archives and Records Administration, National Archives Library's recommended informational resources regarding Process Management
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Article examines Total Quality Management (TQM) as large-scale systems change.
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Total Quality Management Bibliography
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National Archives and Records Administration, The National Archives Library's recommended informational resources regarding Total Quality Management (TQM)
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Total Quality Management
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With the advent of the ISO 9001 Quality Management System Standard, the philosophy of Total Quality management is coming back. This site is a basic tutorial of the TQM concept(s).
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