Author Allenna Leonard indicates that individual and organizational knowledge is difficult to value and therefore difficult to manage, and suggests a method to map management capacities.
Author Allenna Leonard indicates that individual and organizational knowledge is difficult to value and therefore difficult to manage, and suggests a method to map management capacities.
Provides a framework that can be used to assess an organization's ability to determine whether an organization has the capabilities to implement upcoming changes.
Authors explain why companies that have tried total quality management (TQM) have often not received the expected return on investment. In depth survey results are included.