Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information.
Web-based reporting that targets all levels of an enterprise. Mystery shopping, focus groups, web-site pop up surveys, telephone interviews and customer feedback.
Provides project training for mystery shopping/merchandising companies, training and certification for mystery shoppers/merchandisers, business referrals, resource and reference links, and mediation.