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Other links at E-Commerce > Customer Relationship Management |
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On-line Assistant
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On-Line Assistant allows operators to monitor web site activity, and alert them if assistance is needed. Operators can engage site visitors directly in a text conversation.
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Livehelper.com
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A customer service tool for websites that enables site visitors to instantaneously communicate with customer service personnel using text chat or voice over IP.
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Kana Communications
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E-Business infrastructure solution for online customer interaction. Scaleable solution to manage high volumes of e-mail and Web-based customer communications.
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Fraser Williams
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Customer response software for tracking complaints and for surveys.
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