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Other links at Customer Service > Mystery Shopping |
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The Secret Shopper Company
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Offers a full range of secret shopping services, with reports tailored to motivate rather than criticize. Online training required for all shoppers.
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Hidden Concepts Inc.
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Mystery shopping and secret evaluating in person, online, by telephone or via competitive shopping. Case studies, tips and publications. Company profile and contacts.
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ITS (Incognito)
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Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry.
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Shadow Shopper
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Shoppers pay annual fee to be part of an employee database accessed by would-be mystery shopper employers.
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Dynamic Advantage
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Provides mystery shopping and customer satisfaction measurement services. News archive, and monthly newsletter.
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